Question 1

Where do your products come from?

Accepted Answer

Everything is sourced directly from growers and small processing collectives in Sri Lanka. Each product page lists the specific origin region.

Question 2

How much is delivery, and when is it free?

Accepted Answer

Standard UK delivery is a flat rate, shown at checkout. Orders over £35.00 qualify for free UK delivery automatically — no code needed.

Question 3

How long does delivery take?

Accepted Answer

Orders placed before 2pm on a working day are dispatched same-day. Most UK addresses receive their order within 2–4 working days of dispatch.

Question 4

Can I return an item?

Accepted Answer

Unused, unopened items can be returned within 30 days of delivery. See our Returns page for the full policy and how to start one.

Question 5

Do you offer wholesale or trade pricing?

Accepted Answer

Yes — restaurants, cafés and retailers can apply for a trade account on our Wholesale page. We'll be in touch once we've reviewed your enquiry.

Question 6

Are your products organic certified?

Accepted Answer

Certification status varies by product and is noted on the individual product page where applicable. Get in touch if you need certification details for a specific item.

Question 7

Do you ship outside the UK?

Accepted Answer

Not yet — we currently ship to UK addresses only. Get in touch if you'd like to be notified when international shipping becomes available.

Frequently asked questions